ClickPost is building the intelligence layer powering India’s fast-growing e-commerce logistics, unifying 600+ carriers and using AI to reduce delays, cut RTOs, and help brands scale with real-time delivery visibility.
As India's e-commerce logistics market races toward $10.29 billion by 2030, Naman Vijay believes the next decade will be defined by intelligence.
Every day, Indians click 'Buy Now' more than 10 million times. A pair of shoes in Pune. A phone charger in Patna. A saree in Shillong. Within 24-48 hours, most of these packages arrive exactly where they're supposed to, a logistical miracle that feels completely ordinary.
But behind that doorbell ring is a system so fragmented and complex that even the brands shipping those products often can't explain how it actually works. There's no single network moving India's packages. Instead, there are hundreds of courier companies spread out across India’s 20,000+ pin codes, each with different coverage areas and tracking systems.. All operating independently, with brands left to somehow manage the complexity.
For most e-commerce companies, this chaos is just the cost of doing business. But two childhood friends, Naman Vijay, alumni of IIT Delhi and Prashant Gupta, alumni of NIT Trichy, whose previous logistics startup Shifter was acquired by LetsTransport, realized that what looked like a delivery problem was actually a data problem. The lack of intelligence and coordination across the hundreds of fragmented systems that move India's rapidly growing e-commerce shipments, projected to reach 25 million daily in coming years.
In 2017, the pair co-founded ClickPost with a simple insight: the journey between clicking "Buy Now" and the doorbell ringing isn't just about transporting a package. It's about moving data cleanly, consistently, and in real time, across an extremely unorganised supply chain. Nearly a decade later, their Bengaluru-based startup has evolved into one of the world's largest logistics intelligence platforms, powering over 1.5 million shipments daily for global retailers from Walmart and Forever New to India's fastest-growing digital-native brands.
"Delivery is the most emotional touchpoint for a buyer," says Naman Vijay. "But most brands had no unified visibility of their orders after they were dispatched from the warehouse."
ClickPost’s breakthrough was simple but transformative: one integration for 600+ courier partners across 30+ countries. One dashboard. One operating layer.
Unlike legacy systems built for enterprise warehouses, ClickPost was purpose-built for modern e-commerce where a single brand might process orders through 15 different carriers across 50 pin codes daily.
The platform’s AI engine continuously learns from millions of shipments to automatically select the best carrier for every order based on pin-code level historical performance, predict delays before they occur, and intervene proactively when deliveries are at risk.
The results speak for themselves. "After using ClickPost's AI automation, we’ve seen a significant increase in delivery success, and customers are now receiving their medicines faster,” says Abhinav Johary, AVP - Supply Chain Operations, Tata 1mg. “The improvement has led to a more efficient supply chain and a noticeable uplift in our customer experience and NPS."
ClickPost’s innovation pipeline has always stayed ahead of the market. Earlier this year, the company launched Parth, its conversational AI agent that represents the next evolution in logistics technology.
Parth analyzes delivery failures in real time and calls customers to salvage deliveries before they convert into expensive return-to-origin (RTO) scenarios. Early adopters are reporting up to 40% reduction in RTOs, 75% lower support load, and 30% savings in logistics costs.
This kind of AI-driven intervention is becoming critical as India’s ecommerce landscape grows more complex. Daily shipments have exploded from 8 million to 25 million with 60% now coming from Tier-2 and Tier-3 cities, where carrier performance varies dramatically. Quick commerce has compressed delivery windows to 10 minutes in urban markets necessitating greater hyperlocal coordination
ClickPost’s intelligence layer translates all this complexity into a unified system for brands that need to scale without multiplying their operational headaches. Clients include Walmart, ABFRL, Giva, Forever New, Puma, Adidas, Decathlon, companies that can’t afford to manage it all when competing on customer experience.
While India shaped ClickPost's technology, the company's international expansion reveals a larger trend. Working with retailers like Walmart shows that fragmented carrier networks and inconsistent delivery performance, problems ClickPost solved in India, are increasingly visible across the globe. The intelligence layer built for one of the world's most demanding logistics environments is proving globally relevant.
ClickPost’s growth story stands out in India’s startup landscape. Backed by Inflexor Ventures, Athera Venture Partners and other leading venture funds($6M Series A, 2024), the company bootstrapped to profitability within six months of launch and has maintained fiscal discipline while expanding to teams in Bengaluru, Delhi, Mumbai, and New Jersey.
Today, ClickPost processes over 50 million shipments monthly for 450+ brands globally. Clients report logistics cost reductions of up to 22% while simultaneously improving delivery performance, a rare operational win-win that validates the platform’s core proposition.
As India's e-commerce logistics market races toward $10.29 billion by 2030, Naman Vijay believes the next decade will be defined by intelligence.
ClickPost's roadmap reflects this - predictive analytics to flag delivery risks days in advance, inventory pricing recommendations based on hyperlocal demand patterns, and AI-led insights.
"Every successful D2C brand, every marketplace, every retailer eventually hits the same logistics complexity wall," says Naman Vijay. "We're building the infrastructure so they don't have to rebuild what we've already solved."
The ultimate indicator of success? Invisibility. When packages arrive on time, when customers never ask "Where is my order?", when returns are processed seamlessly, that's when the infrastructure is doing its job. Quietly, reliably, and at scale.
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